At HeroTask, our goal is complete customer satisfaction. We want to make sure that every user feels comfortable with the product, but more importantly we want to ensure a smooth transition when it comes to the implementation of our software.
When it comes to implementing a new software, it can seem quite daunting, especially if you have numerous employees spread across multiple locations. We want to ensure that you don’t feel overwhelmed.
That’s why we are going to offer some implementation tips on how we make the transition easier.
Tip #1: Take your time
When you finally decide on your new platform, its natural that you want to get everybody up and running as soon as possible, but that is often where problems start. If you rush into things, your employees will not get the training they need and will end up frustrated.
At HeroTask we believe in an incremental strategy that begins at the top in the head office. We will work with you to identify one problem at a time, and come up with the best possible solution. Once the first problem is solved, we will move on to the next one.
Tip #2: Create user interest
When implementing new software it is important to keep your entire user-base in mind. Employees will get frustrated when they are forced into using a new platform with very little notice.
By starting at the head office, managers can then create user interest by letting their employees know how HeroTask will improve productivity
It is important that mangers can help their employees understand why they will want this new software, and also show them what they gain from using it.
Tip #3: Take the time to train your staff
This tip falls in line with number two. Take the time to train your staff.
Ensure everyone at the head-office level is trained first. Then, let them pass their knowledge down to their employees.
If users lack the skills necessary to operate the software, it wont get used. Or it will lie dormant until someone has the time to show them how to use it.
At HeroTask we pride ourselves on providing the best customer support, and ensuring that your company gets the most out of our software.
With our strategic implementation plan, you will never have to worry if you made the wrong decision.
Stay organized, and save time with HeroTask.