HIPAA Compliance and the HeroTask Platform

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If your organization has access to Protected Health Information (PHI), HIPAA and/or PIPEDA compliance should be your number one priority.
When sending patient documents, it’s vital to ensure that you’re using a process that is compliant with the applicable privacy laws in your country.
Whether you’re operating in the U.S. or Canada, you need to understand the guidelines according to:

  • The Health Information Protection Privacy Act (U.S.)
  • The Personal Information Protection and Electronic Documents Act (Canada)
Failure to do so can result in some hefty fines. It can also result in criminal charges if the situation is not corrected. But perhaps worst of all, it also shows patients you cannot be trusted with their data and violates patient privacy.
Many software platforms claim to be HIPAA and PIPEDA compliant. Unfortunately many organizations don’t have a full grasp on privacy requirements.
Ultimately the responsibility for confirming compliance falls to the organization sending the document. Which means that if your software provider is claiming compliance, that’s on you.
If there’s an error or a glitch in process, your organization is accountable.
At HeroTask, we’re committed to fulfilling the requirements for both HIPAA and PIPEDA compliance.
Our team has worked in software for the healthcare industry in Canada and the U.S. for the past several years. That means we’re uniquely positioned to understand the need for protecting your data.
Our focus on HIPAA and PIPEDA compliance encompasses many specific areas of concern to our customers, including:
· Confidentiality Agreements for Employees
· Data Center Security Measures
· Electronic Security Measures
· HIPAA Training for All Staff Members
· Workflow Security Measures
At HeroTask, all employees and outside contractors follow privacy guidelines.

What You Need to Know About HIPAA Compliance

The most important aspect of transferring PHI is transmission security. Both HIPAA and PIPEDA set out very clear expectations on the level of protection that documents must have at all times.
Protect PHI While:
· As documents are being sent across the Internet or other networks
· On workstation computer or laptop, whether in use or not
· Stored on company servers
During these times, the HIPAA and PIPEDA both stipulate that you must encrypt any PHI. This must be the case both while sitting and in transmission.

About Encryption

One of the terms we hear often when discussing HIPAA compliance is encryption.
However, while many of us are familiar with the term, there are misconceptions. A common one is that encryption means password protected. Password protecting a document does not amount to HIPAA or PIPEDA compliance.
Putting a password on information can make it difficult for someone who doesn’t have the password to open the document.
Yet a hacker or cybercrime syndicate can make short work of passwords, which makes this inadequate protection for PHI.
Encryption ensures that data is unreadable, both at rest and during transmission. This requirement is in compliance with privacy regulations.
By encrypting your PHI data, you ensure that even if hacked, the relevant information would not be readable by any parties outside your organization.

HeroTask and HIPAA Compliance

With HeroTask, you can send documents through the platform directly to team members. Our process is 100% HIPAA and PIPEDA compliant, from access control to authentication to transmission security.
Want more information on how the HeroTask platform protects your PHI?
Contact our HeroTask team today to talk more about how the HeroTask platform is 100% HIPAA and PIPEDA compliant!

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